Frequently Asked Questions
ORDERS & HANDLING
ALL KIND OF QUESTIONS
What is the material of your core?
The core is 925 sterling silver, which means the core is 92,5% made of silver, the other 7,5% is nickel-free.
What is the size of the core?
SMALL CORE: The inner tube size of the small cored beads is 4.1mm. It will only fit the smaller chains.
UNIVERSAL CORE: universal cored beads’ inner size is 4.3mm and fits most brands.
What are the sizes of the beads?
The base bead is always 14mm, and extra raised designs are on top of the base bead. The exact size of the bead is also noticed in the additional information. You can use “compare products” to see all the beads and sizes next to each other.
How do I recognize an authentic Ogerbead?
Of course, you can recognize an Ogerbead by design. But to help you recognize them even better, there is a little code at the flare of the silver core. You can only see it with a magnifier, and the code is ST925. The meaning of the code is ST “sterling” 925 “92,5% made of silver; the other 7,5% is nickel-free”. For the Universal Cored beads, the code is ST925U, where the “U” stands for Universal.
Can you make me a custom-designed bead?
Thanks for asking! But we are not able to make custom-designed beads anymore. Sometimes we do offer some Limited Editions in our webshop.
Which payment possibilities do you offer?
When you checkout, you can pay with PayPal (credit card), IDEAL (through Mollie), or Sofort Banking.
Name Bank: KNAB
IBAN: NL73 KNAB 0602 3169 87
Country: The Netherlands
What are the shipping costs?
We have several shipping options:
– We offer FREE shipping on all orders > € 20,00, worldwide – unregistered, for just € 5,00 we can ship your order with Track and Trace through DHL.
– For orders equal or higher to € 100,00, we offer FREE registered (Track and Trace) shipping with DHL.
– There are also possibilities to ship your order secured, the possibilities will be available during checkout.
– So sorry, for orders lower than € 20,00 we need to charge € 5,00 shipping costs.
When will my order be shipped?
Orders placed Monday => Shipped on Wednesday
Orders placed Tuesday => Shipped on Wednesday
Orders placed Wednesday => Shipped on Friday
Orders placed Thursday => Shipped on Friday
Orders placed Friday => Shipped on Monday
Orders placed Saturday => Shipped on Monday
Orders placed Sunday => Shipped on Monday
Do you ship internationally?
YES, we do! During checkout, The system will reduce 21% VAT from your shop amount. You are responsible for possible customs and import duties in your own country (outside the EU). Ogerbeads is not responsible for delays caused by customs. We use CN22 forms to help your package go fast through customs.
If you are outside the EU, The system will reduce 21% VAT from your shop amount during checkout. You are responsible for possible customs and import duties in your own country (outside the EU). Ogerbeads is not responsible for delays caused by customs.
How long does it take to arrive?
It depends on where you live, within Europe, it will take approx 3-4 working days. If you are outside the EU, it can take up to 6-8 weeks due to customs, but normally you will receive your order in about 2 weeks.
You are responsible for possible customs and import duties in your own country (outside the EU). Ogerbeads is not responsible for delays caused by customs.
My package has been lost during shipping
Sorry to hear your package is lost. Orders not shipped registered cannot be tracked and are not secured. Sometimes it happens that packages are at customs for a long time. Please select ship registered & secured when placing an order if you want to ship registered. If your order was shipped registered & secured and has been lost, please contact us, and we will contact the carrier. We are not responsible for lost orders which are shipped without track & trace or unsecured.
Not completely happy with your order? Please contact us first through email. Return the beads directly after you received the order in the original package, and we will refund the total amount of your product(s)! (excl. Shipping costs from you to us). Sale items excluded! Please contact us before returning your package. When your order value gets under € 20,00 after your return, shipping costs will be calculated for shipping from us to your address.
Do you have any promotions going on?
– Receive a small core bead set of your choice for free with every € 115,= spend in the webshop
– 3=2 DEAL On all our Retiring Universal Beads (discount will be calculated automatically, no coupon code needed)
– We have a 5PLUS promotion, which is when you buy 5 beads, you will receive the 6th beads for free (no coupon code needed).
The 5PLUS deal is not valid on SALE items.
So sorry, the promotions cannot be combined.
How does the 5PLUS coupon work?
Just add 6 glass beads to your cart. The free bead will be automatically reduced from the total amount.