Frequently Asked Questions
ORDERS & HANDLING
ALL KIND OF QUESTIONS
What is the material of your core?
What is the size of the core?
SMALL CORE: The inner tube size of the small cored beads is 4.1mm, it will only fit the smaller chains.
UNIVERAL CORE: The inner tube size of the universal cored beads is 4.3mm and fit most brands.
What are the sizes of the beads?
The base bead is always 14mm, extra raised designs are on top of the base bead. The exact size of the bead is also noticed in the additional information. You can use “compare products” to see all the beads and sizes next to each other.
How do I recognize an authentic Ogerbead?
Of course you can recognize an Ogerbead by the design. But to help you recognize them even better, there is a little code at the flare of the silver core. You can only see it with a magnifier, the code is ST925. The meaning of the code is ST “sterling” 925 “92,5% made of silver, the other 7,5% is nicklefree”. For the Universal Cored beads the code is ST925U, were the “U” stands for Universal.
Can you make me a custom designed bead?
Thanks for asking! But we are not able to make custom designed beads anymore. Sometimes we do offer some Limited Editions in our webshop.
Which payment possibilities do you offer?
When you checkout you can pay with paypal (creditcard), IDEAL (through Mollie) or Sofort Banking
Name Bank: ING
IBAN: NL76 INGB 0007 6620 40
Country: The Netherlands
When will my order be shipped?
Orders placed Monday => Shipped on Tuesday
Orders placed Tuesday => Shipped on Wednesday
Orders placed Wednesday => Shipped on Thursday
Orders placed Thursday => Shipped on Friday
Orders placed Friday => Shipped on Monday
Orders placed Saturday => Shipped on Monday
Orders placed Sunday => Shipped on Monday
Do you ship international?
YES, we do! During checkout 21% VAT will be reduced from your shop amount. You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs, we use CN22 forms to help your package go fast through customs.
If you are outside the EU, 21% VAT will be reduced from your shop amount during checkout. You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs.
How long does it take to arrive?
It depends on were you live, within Europe it will take approx 3-4 working days. If you are outside the EU, it can take up to 6-8 week due to customs, but normally you will recieve your order in about 2 weeks.
You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs.
Can you ship registered ?
Yes, we can. If you want to ship your order registrered, please check (un)secured / with track & trace during checkout and extra fee will be applied. We are not responsible for lost orders which are shipped without track & trace or unsecured.
If you want, we are also able to hold your order to combine shipping at a later time.
Normal Shipping within NL: € 0,00 (not tracked)
Tracked within NL: € 4,25 incl. tax
Secured and Registrated within NL: € 8,95 incl. tax
Normal Shipping within EU: € 0,00 (not tracked)
Registrated within EU: € 7,00 incl. tax
Secured and Registrated EU1*: € 15,50 incl. tax
Secured and Registrated EU2*: € 21,00 incl. tax
* EU1: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom Kingdom (excluding Gibraltar and the Channel Islands), Sweden.
* EU2: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.
Normal Shipping Worldwide: € 0,00 (not tracked)
Registrated within Worldwide: € 12,25 euro taxfree
Secured and Registrated Worldwide: € 26,80 euro taxfree
* Worldwide: All other countries (incl. Russia) not called in EU1 & EU2
My item has been lost during shipping
Sorry to hear your item was lost, orders not shipped registered cannot be tracked and are not secured, sometimes it happens that packages are at customs for a long time. Please select ship registered & secured when placing an order if you want to ship registered. If your order was shipped registered & secured and has been lost, please contact us and we will contact the carrier. We are not responsible for lost orders which are shipped without track & trace or unsecured.
Not completely happy with your order? Return the beads directly after you received the order in the original package and we will refund the total mount of your product(s)! (excl. shipping costs from you to us). Please contact us before returning your package.
Do you have any promotions going on?
We have a 5PLUS promotion, which is when you buy more then 5 beads, 16,6% (the average price of the beads you ordered) will be reduced from your total amount. Just use coupon code 5PLUS during checkout. This coupon is not valid for the Ogerbeads Twisted Bracelet and SALE items. Use coupon 5PLUS-INT for international orders.
How does the 5PLUS coupon work?
Just add 6 glassbeads to your cart, and use couponcode 5PLUS during checkout (use coupon 5PLUS-INT for international orders), the code can be entered in the part “Have a coupon? Click here to enter your code”, click at “Click Here” to fill in the code. This coupon is not valid for the Ogerbeads Twisted Bracelet and SALE items.